Returns and Refunds Policy

Customers must submit a complete return or refund request within 3 to 5 business days after receiving the order. Requests submitted after this period may not be accepted.

Send all requests to jvfragrancesllc@gmail.com. Each request must include the customer’s name, order or transaction details, proof of purchase, proof of payment, and the reason for the request. Photos should be included if the item arrived damaged, defective, or incorrect.

JV Fragrances LLC will review the request and respond by email with the next steps. Submitting a request does not automatically guarantee approval.

Fragrance products should generally be unopened, unused, and in their original condition. Exceptions may be considered for items that arrived damaged, defective, or incorrect.

Approved refunds will generally be issued to the original payment method when possible. Processing time may vary depending on the payment provider or financial institution.

For payments made through Zelle or cash, JV Fragrances LLC will provide refund instructions after the request has been reviewed and approved.

A return or refund request may be denied when it is submitted after the stated deadline, proof of purchase or payment is not provided, the product was opened or used, the product was altered or damaged after delivery, the damage resulted from misuse or improper storage, or the product was purchased from another seller.